Refund & Return Policy

Digital Products

All purchases on Cottage & Candle are for digital products — including seasonal checklists, mood boards, room recipes, and holiday layout plans. Because digital products are delivered instantly and cannot be "returned," all sales are final and we generally do not offer refunds.

Exceptions

We understand that issues can arise. We may consider a refund or credit in the following situations:

• You were charged more than once for the same product (duplicate charge).
• You did not receive access to your purchased download due to a technical error on our end.
• The product was materially different from what was described on the product page.

How to Request a Refund

If you believe you qualify for a refund, please contact us within 14 days of your purchase with your order details and a description of the issue. We will review your request and respond within 3–5 business days.

Free Products

Many of our digital guides are offered for free. Free products do not require a refund as no payment is collected.

Chargebacks

We kindly ask that you contact us before initiating a chargeback with your bank or credit card company. We are happy to work with you to resolve any issues directly.

Questions?

If you have any questions about this policy, please reach out via our Contact page.